ANALISIS KUALITAS PELAYANAN BPJS DAN KUALITAS PELAYANAN RUMAH SAKIT TERHADAP KEPUASAN KONSUMEN DI RUMAH SAKIT NATAR MEDIKA NATAR LAMPUNG SELATAN

Abstract

Since the start of the National Health Insurance launched by the government since 01

January 2014, health personnel is expected to provide good service to the participants of

the guarantee both in government and private hospital hospitals. BPJS (Social Security Administering Body) Health is a management institution and Hospital as a provider of health service providers are required to provide good service quality to service user (patient) participant guarantee so that the level of satisfaction can be realized. This study aims to analyze the quality of service BPJS and hospital service quality of patient satisfaction  BPJS  Health  program  participants  with  indicators:  Reliability, Responsiveness, Assurance, Empathy.