SOPIA, L.; WIBASURI, A. Strategi Optimalisasi Layanan Hotel Marcopolo Bandar Lampung Melalui Pendekatan Customer Satisfaction Index (CSI). Seminar Nasional Darmajaya, [S. l.], n. 1, p. 285–291, 2025. Disponível em: https://journal.darmajaya.ac.id/index.php/PSND/article/view/755. Acesso em: 11 jan. 2026.