Pembangunan Sistem Pengaduan Layanan Masyarakat Berbasis On Line pada Pemerintah Kabupaten Lampung Selatan

Abstract

With the rapid development of technology and always changing every time, especially in information technology to process data and produce useful information resources for users, so that it must have an application that can support in facilitating the public complaint process, so that no matter how small the problem is, the public can immediately report it easily. Based on direct observations made, the South Lampung Regency government is still working manually to handle public complaints. The public must first come to the office to make a complaint directly by filling out a complaint form to be submitted to employees and then providing direct information verbally. Based on the description above, it is important for institutions to have a public complaint service web application that is intended to make it easier for the public to make complaints without having to come directly to the office, because this website can be accessed from anywhere as long as there is internet access. This web application also makes it easier for employees to view complaints that have been received, search for data, help in recapitulating public complaint data and save more time.